Refund & Cancellation Policy

Your satisfaction is important to us. Please read our Refund & Cancellation Policy below.

Order Cancellation

  • Orders can only be canceled before they are shipped.
  • Once shipped, cancellation is not possible.

Refund Policy

  • If you receive a defective or damaged product, email us at craftskool@aavija.com within 2 days of delivery.
  • Photo or video proof of the defect/damage is required.
  • Once approved, refunds will be processed within 5–7 working days.

Returns

  • Due to the handmade nature of our products, minor variations in color or size are not eligible for return or refund.
  • Custom or personalized products cannot be returned.